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END USER LICENCE AGREEMENT (EULA)

For Email Signature Rescue & SigStudio Products
Effective January 2026
LoadOut Pty Ltd ABN 42 150 978 359

1. Our Disclosures (Summary Only)

This summary helps you understand key points. The full legal terms follow below.

  • We may update these Terms or modify features at any time.
  • Our total liability is limited to $100.00, and we are not responsible for third-party services (email clients, browsers, CRMs, cloud providers, etc.) or any loss of data.
  • The Products rely on third-party systems (e.g. Google, Microsoft, Apple, browser vendors). Outages or failures of these platforms are outside our control.
  • We may receive referrals or commissions when linking to third-party services.
  • Nothing in these Terms removes your consumer law rights.

2. Introduction

These Terms are an agreement between LoadOut Pty Ltd (“we”, “us”, “our”) and you, the individual or entity using any of our Products.

“Products” include:

  • The Email Signature Rescue online platform
  • The SigStudio online platform
  • Browser extensions (Chrome, Firefox, Safari, Opera, Edge, Brave)
  • MacOS Desktop Installer
  • Windows Desktop Installer
  • Outlook Add-in / Outlook Extension
  • Any custom integration or software tool provided upon client request
  • Any free version or tool where a user may paste their own HTML signature without a paid subscription

Together, these are referred to as the Platform or Applications.

By using any part of the Platform, you agree to these Terms.

3. Acceptance & Licence to Use

You accept these Terms by:

  • Creating an account
  • Downloading or installing any of our Applications
  • Using the Platform or any part of it

You must be at least 16 years old to use the Platform.

Amendments

We may update these Terms at any time. Continued use after notice constitutes acceptance.

Licence Granted

Subject to compliance with these Terms, we grant you a:

Personal, non-exclusive, non-transferable, revocable, worldwide licence
to access the Platform and use Applications solely for creating, managing, installing or using email signatures for your organisation.

This licence covers:

  • Paid ESR users
  • Paid SigStudio users
  • Free users who only use the “paste your own HTML” functionality
  • End users installing signatures provided by their organisation

You may not use the Platform for any other purpose without our written permission.

4. Prohibited Conduct

When using the Platform or Applications, you must not:

  • Upload personal data without consent
  • Harass, threaten, defame or send unsolicited messages
  • Attempt to copy, hack, extract, bypass or misuse any part of the Platform
  • Pen test, scan or probe our systems without written permission
  • Use bots, scrapers, spiders, or automated tools
  • Interfere with or damage the Platform
  • Assist others to violate these Terms

5. Services & Availability

We use reasonable efforts to keep the Platform available. However:

  • Scheduled maintenance may occur
  • Emergency downtime may occur
  • Third-party outages (Outlook, Gmail, browsers, extensions, CRMs, APIs, etc.) may prevent installation or syncing of signatures

We are not liable for downtime caused by third parties.

Support is provided through our support ticket system.

6. Third-Party Services & Integrations

The Platform connects to third-party systems, including:

  • Email clients (Outlook, Gmail, Apple Mail, etc.)
  • Browsers
  • Cloud storage providers
  • CRMs
  • Operating systems
  • Marketplace stores (Chrome Web Store, Microsoft AppSource, etc.)

We are not responsible for third-party failures, updates, or changes that impact the behaviour of email signatures or our installers.

7. Data & Backups

Data loss can occur in any software system. You agree to:

  • Maintain your own backups of data you upload
  • Understand that we are not liable for any loss or corruption of data

8. Access & Registration

Depending on the product:

  • You may be required to register
  • You may be invited by an account holder
  • You may authenticate with a key (e.g., Outlook Add-in key)
  • You may use the free installer tools without registration

If you register:

  • You must keep your login secure
  • You must not share your credentials
  • You are responsible for all activity under your login

All personal information is handled according to our Privacy Policy.

9. Intellectual Property

All Intellectual Property in:

  • The Platform
  • All Applications
  • Email signature templates
  • Icons, images, assets
  • Custom installers
  • Algorithms and code
  • Documentation

remains the sole property of LoadOut Pty Ltd.

What You Are Allowed To Do

Paid users:

  • Use provided templates, icons, HTML code and assets while your subscription is active
  • Install signatures on authorised devices
  • Use installers and extensions as intended

Free users (HTML-paste tools):

  • Use the Applications ONLY for the purpose of installing your own HTML into your preferred email client
  • You may NOT access or copy ESR/SigStudio assets without a subscription

What You Are NOT Allowed To Do

You must NOT:

  • Copy, resell or redistribute our code, templates, or assets
  • Make derivative works
  • Extract icons, HTML, images or source files
  • Use our content after cancellation or expiry
  • Embed our assets in another product
  • Use our IP to build a competing service

10. Warranties

You warrant that:

  • You will comply with these Terms
  • You will not copy our Products or compete with our business using our IP
  • All information you provide is accurate
  • You are legally able to enter into agreements

We provide the Platform as-is, to the extent permitted by law.

11. Liability

To the maximum extent permitted by law:

  • You indemnify us for breach of the Licence or IP sections
  • Neither party is liable for Consequential Loss
  • Our total liability is limited to $100
  • Liability is reduced proportionally if you contributed to the loss

12. Access Termination

We may revoke or suspend access:

  • With 30 days' notice, for any reason
  • Immediately if we suspect a breach
  • Immediately if the account holder’s subscription ends

Upon termination:

  • You must stop using our assets
  • Templates, HTML, icons, and images must be removed
  • Extensions and apps must not be used with ESR/SigStudio data

13. General Terms

Assignment. You must not assign or deal with the whole or any part of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to a related body corporate or to a purchaser of all or substantially all of our business or assets, on notice to you.

Disputes. A Party may not commence court proceedings relating to a dispute without first meeting with the other Party to seek (in good faith) to resolve the dispute, failing which the Parties agree to engage a mediator to attempt to resolve the dispute. The costs of the mediation will be shared equally between the Parties. Nothing in this clause will operate to prevent a Party from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction.

Entire Terms. These Terms contain the entire understanding between the Parties and the Parties agree that no representation or statement has been made to, or relied upon by, either of the Parties, except as expressly stipulated in these Terms, and these Terms supersede all previous discussions, communications, negotiations, understandings, representations, warranties, commitments and agreements in respect of their subject matter.

Force Majeure. To the maximum extent permitted by law, we shall have no Liability for any event or circumstance outside of our reasonable control, including any failure, outage or change to a Third Party Service.

Governing law. These Terms are governed by the laws of South Australia. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in South Australia and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts. Nothing in this clause limits any rights you may have as a consumer under the laws of the country in which you reside.

Notices. Any notice given under these Terms must be in writing addressed to us at the details set out in the Contact section below, or to you at the email address provided when you registered for, or were invited to, the Platform. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of email.

Severance. If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

Survival. Clauses 9 (Intellectual Property), 11 (Liability), 12 (Access Termination), 13 (General) and 14 (Definitions), and any other clause which by its nature is intended to survive, will survive termination or expiry of these Terms.

Third party sites and affiliate links. The Platform may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase goods or services from a third-party website linked from the Platform, such third party provides the goods and services to you, not us. We may receive a benefit (which may include a referral fee or a commission) should you visit certain third-party websites via a link on the Platform (Affiliate Link) or for featuring certain products or services on the Platform. We will make it clear by notice to you which (if any) products or services we receive a benefit to feature on the Platform, or which (if any) third party links are Affiliate Links.

14. Definitions

In these Terms, unless the context requires otherwise:

Account Holder means the individual or entity that holds a paid Membership with us under our Terms of Service and that has invited or authorised you to use the Platform.

Applications means our browser extensions (including for Chrome, Firefox, Safari, Opera, Edge and Brave), our macOS and Windows desktop installer applications, our Outlook add-in, any free "paste your own HTML" installer tools, and any custom integration or software tool we provide on request.

Consequential Loss includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

Intellectual Property means any domain names, know-how, inventions, processes, trade secrets or confidential information; or circuit layouts, software, computer programs, databases or source codes, including any application, or right to apply, for registration of, and any improvements, enhancements or modifications of, the foregoing; and includes our email signature templates, icons, images, HTML code and other design assets.

Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a party to these Terms or otherwise.

Party means you or us, and Parties means both of us.

Platform means the Email Signature Rescue online platform, the SigStudio online platform, and the Applications, together with all related software, tools, content and documentation.

Products has the meaning given in clause 2.

Signature means the digital representation of your name or other personal or organisational identifier created, installed or managed using our Platform, and includes all HTML code, images and other assets used in relation to that signature.

Terms means this End User Licence Agreement, as amended from time to time.

Third Party Service means any service, platform, software or system not provided by us that the Platform connects to, integrates with or depends on, including email clients, browsers, operating systems, cloud storage providers, CRMs, marketplace stores and payment processors.

we, us or our means LoadOut Pty Ltd ABN 42 150 978 359.

you or your means the individual or entity using any part of the Platform, whether as a paid user, a free user, or an end user installing a Signature provided by an Account Holder.

15. Contact

LoadOut Pty Ltd ABN 42 150 978 359
Email: support@sigstudio.app
Last updated: January 2026

Refund Policy — Effective January 2026

Applies to Email Signature Rescue and SigStudio, products of Loadout Pty Ltd.

Email Signature Rescue (ESR)

7-Day Money Back Guarantee

Email Signature Rescue offers plans with no free trial, however we do provide a full 7-day money-back guarantee.

Purchasers may request a refund within seven (7) days of their initial purchase by submitting a Refund Request from within their Dashboard. Loadout Pty Ltd reserves the right to assess each refund request on a case-by-case basis.

If a refund is approved, the full purchase price will be returned within 7 days to the original payment method (credit card, PayPal, or other supported method).

Account Cancellation and Use of Assets After Refund

When a refund is issued:

  • The customer’s ESR account will be cancelled immediately.
  • The customer (as the main Account Holder) must ensure that all HTML source code, images, icons, templates and any other assets provided by ESR are no longer used, stored, or distributed.
  • Third parties who were given access to the assets must cease all use as well.

Continued use of ESR assets after a refund constitutes unlawful use and a breach of our Terms of Service.

When Refunds May Be Declined

ESR reserves the right to decline refund requests at its discretion. Refunds may be denied if:

  • The user has breached our Terms of Service.
  • We have reason to believe ESR assets continue to be used unlawfully.
  • Excessive downloading or exporting of templates, assets, or source code occurred prior to the refund request.
  • Source files were downloaded, exported, emailed, or shared with third parties.

One Refund Per Purchaser

Only one refund is permitted per purchaser.
Customers who have received a refund and had their account cancelled may not sign up again and request another refund.

SigStudio

$1 Trial Policy

SigStudio offers a $1 trial for 30 days. Because the trial provides full access to the platform, we do not offer refunds on any subscription charges you choose to make after:

  • Your $1 trial ends and you continue using the service, or
  • You choose to skip the $1 trial and subscribe immediately.

All monthly and annual SigStudio payments are considered final.

Legacy ESR Users Trial Offer

Email Signature Rescue customers participating in the SigStudio Legacy Free Trial, where they may use SigStudio for the remaining duration of their current ESR subscription, are not entitled to refunds if they choose to continue with a paid SigStudio plan after their Legacy Trial ends.

General Refund Terms for Both Products

Assessment of Refund Requests

Loadout Pty Ltd evaluates all refund requests fairly. However, we reserve full discretion to approve or decline refunds in order to protect our intellectual property and prevent misuse of our services.

Continued Use After Refund Prohibited

If a refund is granted for any product:

  • Access will be terminated immediately.
  • Continued use of any HTML, templates, images, branding assets, API keys, or other proprietary content is prohibited and considered a breach of our Terms of Service.

Legal Protection & Abuse Prevention

Refund abuse prevention policies apply across all products of Loadout Pty Ltd.
Any attempt to claim multiple refunds, create duplicate accounts, or continue using assets after cancellation is grounds for refusal of future service.